Customer Care

1. Introduction

This Privacy & Safety Policy outlines how Genuine Expression collects, uses, and protects personal information and ensures the safety of our users and data. We are committed to protecting your privacy and maintaining a safe environment. 

2. Information We Collect

• Personal Information:

  We may collect personal information such as name, email address, phone number, physical address, and other information you provide when using our services or interacting with us.

• Usage Data:

  We may collect information about your use of our services, including IP address, browser type, device type, pages visited, and time spent on our website.

• Cookies and Tracking Technologies:

  We may use cookies and similar technologies to collect information about your browsing activity, personalize your experience, and analyze website traffic.

• Third-Party Data:

  We may receive personal information from third parties, such as marketing partners or social media platforms, with your consent. 

3. How We Use Your Information

• Providing Services:

  We use your personal information to provide and improve our services, personalize your experience, and communicate with you.

• Marketing and Advertising:

  We may use your information to send you promotional emails, newsletters, and targeted advertisements, with your consent.

• Analytics and Research:

  We may use aggregated and anonymized data for research, analysis, and development purposes.

• Legal Compliance:

  We may disclose your information to comply with legal obligations or respond to lawful requests.

• Security and Fraud Prevention:

  We use your information to detect and prevent fraud, security breaches, and other illegal activities. 

4. Data Security

• Security Measures:

  We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

• Data Storage:

  We store your personal information securely and for a reasonable period, as required by law or for legitimate business purposes.

• Data Breach Notification:

  In the event of a data breach, we will notify you and relevant authorities as required by law. 

5. User Rights

• Access and Correction: You have the right to access and correct your personal information.

• Deletion: You have the right to request the deletion of your personal information.

• Opt-Out: You can opt-out of receiving marketing emails or other communications.

• Data Portability: You have the right to request a copy of your personal information in a portable format.

• Consent Withdrawal: You can withdraw your consent for the processing of your personal information at any time. 

6. Safety Measures

• Safe Environment: We are committed to providing a safe and secure environment for our users.

• Reporting Incidents: We have procedures in place to address safety concerns and report incidents to the appropriate authorities.

• User Conduct: We expect our users to abide by our safety guidelines and terms of service. 

7. Third-Party Links

• External Websites:

  Our website may contain links to third-party websites. We are not responsible for the privacy practices or safety measures of these websites.

• Third-Party Services:

  We may use third-party services to provide our services. We are not responsible for the privacy practices or safety measures of these services. 

8. Changes to this Policy 

• Updates: We may update this Privacy & Safety Policy from time to time. We will notify you of any changes by posting the revised policy on our website.

• Effective Date: The effective date of this policy is March 29, 2025. 

9. Contact Information

• If you have any questions about this Privacy & Safety Policy, please contact us at Amin@genuinexpression.com

10. Legal Compliance

• We are committed to complying with all applicable data privacy and safety laws and regulations.